COMMON QUESTIONS
Please read each project description carefully to get an estimated turnaround time.
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We operate Monday-Friday and closed on weekends, holidays and birthdays.
We aim to complete projects in the quickest manner possible, however, please keep in mind that turnaround times may vary due to high order volume, revisions, etc.
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If you need your project completed by a specific time/date, you MUST place a rush order. Rush rates apply and vary daily.
Texting "RUSH REQUEST" to (504)339-3830.
**Keep in mind that these are creative services, not fast food. Please place your order with grace and flexibility.
STUNNA POLICY
PAYMENTS & REFUNDS
Due to the nature of our services, all sales are final. Once an order is in progress, refunds may not be issued whatsoever. Once payment is made, you may not cancel or reverse your order.
Contracts will be in place for all manual, PayPal and credit/debit card payments. Disputes will not be tolerated, and will result in legal action. If you are unsatisfied with your project, please communicate with your designer to figure out the best solution.​​
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TURNAROUND TIME
Turnaround times are an estimate and based on our availability. Please be mindful and allow for grace periods when placing your order. Clients will receive project updates via email as they are in progress.
Make sure to place your order far enough in advance to avoid missing deadlines, launch dates, etc.
Any order that requires a specific deadline or completion date MUST be placed as a rush order to guarantee your date - otherwise, your project is subject to our typical turnaround time.
Factors that may affect turnaround times include: delayed intake submissions, extremely high order volume, revisions, holidays, technical issues, etc.
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RUSH ORDER POLICY
Rush orders must be requested and approved by STUNNAGRAPHIX. Payments must be made immediately after being quoted, as rush rates vary hourly and are based on a first come, first serve basis. Intake forms for rush orders must be filled out as soon as received to avoid any delays in turnaround. Your designer will not be held responsible for any deadlines missed due to delays in intake. Official deadline will be listed in your invoice notes.
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GHOSTING POLICY
Intake forms are asked to be completed within 72 hours. Any delays in submission may affect turnaround time. If any projects go 30+ days without completed information, a response, or required feedback, your order will expire and you will be subject to pay a project restart fee.
Package deals come with specific redemption time frames, please pay extra attention to the product details when placing your order.
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GOOD VIBES ONLY POLICY
STUNNAGRAPHIX values treating clients with the upmost respect and understanding. We always aim to create an amazing customer experience, and ultimately create a lasting business relationship.
Although we are open to various industries and businesses, we only accept clients who are dedicated to creating a positive relationship with their designer. We are more than open and willing to work with you, and ask our clients to do the same.
Negative attitudes or responses will not be tolerated under any circumstances. More specifically, cursing, slander, bashing, defamation, etc. will not be tolerated and will immediately result in being blocked from contacting or booking with STUNNAGRAPHIX in the future. We reserve the right to refuse service if necessary.
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REVISION POLICY
Each project includes up to 3 rounds of revisions. We advise that you carefully reviewing your drafts, and summing up as much feedback as possible, to avoid unnecessary delays, or accruing extra fees.
Once a project has been finalized, and final files have been delivered via email, any further changes will result in a revision fee starting @ $25. No exceptions.
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ART OWNERSHIP & CREDIT
STUNNAGRAPHIX LLC. own all appropriate licensing for fonts, images used, etc. and are available for commercial use. You may not resell, repurpose or take credit for any artwork or designs rendered.
If you are selling merchandise, or promoting our artwork in any way, we strongly advise crediting your designers for their work. Any misuse or artwork or designs will result in legal action.
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DISCLAIMER:
By placing your order, sending payment and filling out intake forms, you are agreeing to these terms & conditions. For any questions or concerns regarding our policy, please fill out our inquiry form or book a consultation via our Contact page.
Thank you so much for working with STUNNAGRAPHIX. We look forward to creating with you.
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